Our Commitment to Privacy
At Preston Dental Group, we are dedicated to protecting the privacy of our patients and staff in accordance with Common wealth legislation and guidelines from industry regulatory bodies such as the Australian Dental Board. This policy explains how we collect, use, and protect your personal information.
What Information Do We Collect?
We collect and retain the following types of information:
- Administrative Data
- Name, phone number, contact address, and billing information.
- Private health care fund and number, Medicare number (if applicable).
- Financial records, including accounts and payments.
- Insurance claim records and work-related injury details.
- Dental Records
- Detailed dental history, including drug sensitivities, diagnostic tests, treatment records, referrals, communications with laboratories and other practitioners, and x-rays.
- We may obtain this information from or share it with other healthcare providers to ensure continuity of care.
Personal details are regularly verified and treatment records are updated at every visit. While we may add notes to health records, we do not change historical records.
Who Else May Access the Information?
We may share patient information with other healthcare providers for treatment purposes. In certain situations, information may be used in de-identified form for academic purposes or disclosed to insurance officers or legal professionals for claims or complaints.
How Do We Protect Your Information?
We take reasonable steps to safeguard your personal information against unauthorized access, misuse, or loss.
We use session cookies only during website searches, and these are destroyed at the end of your browsing session. We do not keep identifying information, and neither we nor our Internet Service Provider identifies website users.
We collect your email address only if you provide it for communication purposes. Your email address will not be shared or used for any other purpose without your consent. You may opt out of receiving communications from us at any time.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please call us at 03 6164 3616 or visit our clinic at 659 Bell St, Preston VIC 3072. You can also e-mail at info@prestondentalgroup.com.au.
We are committed to addressing any concerns and working with you to resolve any issues related to your privacy and personal information.